Refund and Returns Policy

Last Updated: 19th August, 2026

At ROSAVALLE, we take great care in packing and delivering our teas. If there is a genuine issue with your order, we will do our best to resolve it quickly and fairly.

Order Cancellation

Orders may be cancelled before dispatch by contacting us with your order number.

If the order has already been dispatched, cancellation may not be possible.

For an approved prepaid cancellation, the amount paid will be refunded to the original payment method.

Returns

As tea is a consumable food product, we cannot accept returns simply due to:

  • Change of mind
  • Personal taste preference
  • Incorrect product ordered by the customer
  • Product no longer being required

However, we will assist you if you receive:

  • A damaged product
  • A defective or spoiled product
  • An expired product
  • A wrong product
  • An incorrect quantity
  • A product with damaged or open packaging
  • A missing item from your order

Reporting an Issue

Please contact us preferably within 24 hours of delivery for damaged, wrong or missing products.

For genuine product-quality concerns, please contact us within 3 business days of delivery.

Please provide your order number and clear photographs/videography of the product and packaging so that we can quickly verify the issue.

Refund

Once your claim is verified, depending on the situation, we may offer:

  • A full or partial refund for damaged/defected product.
  • Another suitable resolution agreed with you.

If the issue is caused by ROSAVALLE, you will not be charged additional shipping charges for the replacement.

We may not require you to return low-value damaged or incorrect products where photographs/videography are sufficient to verify the issue.

Refund Processing

Approved refunds will normally be initiated by ROSAVALLE within 2–3 business days.

For online payments, refunds will be processed and credited to the original payment method.

After we initiate the refund, your bank, UPI provider, card issuer or payment gateway may require additional time to credit the amount to your account.

Important

Please never share your OTP, UPI PIN, CVV, card PIN or banking password with anyone for receiving a refund. ROSAVALLE will never ask for these details.

Contact Us

For cancellation, replacement or refund requests, contact:

ROSAVALLE Customer Care
Email: support@rosavalle.com
Phone: +91 9477806919
Website: www.rosavalle.com

Please mention your Order Number when contacting us.

ROSAVALLE
Tea, with a story worth savouring.