Last Updated: 19th August, 2026
At ROSAVALLE, we carefully pack every order to ensure your tea reaches you fresh and in excellent condition.
Order Processing
Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.
Orders placed on Sundays, public holidays, or during high-demand periods may require additional processing time.
Delivery Timeline
After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service availability.
Remote or difficult-to-service locations may require additional time.
Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including weather conditions, transportation disruptions, public holidays, or courier delays.
Shipping Charges
Applicable shipping charges, if any, will be clearly displayed during checkout before payment is completed.
Any free-shipping offers will be subject to the conditions mentioned on our website at the time of purchase.
Order Tracking
Once your order has been dispatched, tracking information will be provided through email, SMS, WhatsApp, or another available communication method, where supported by our delivery partner.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact number while placing an order.
Please contact us as soon as possible if you notice an error in your delivery information. Address changes may not be possible once an order has been dispatched.
Damaged, Missing or Incorrect Orders
If your order arrives damaged, contains an incorrect product, or has an item missing, please contact us preferably within 24 hours of delivery with your order number and clear photographs/Videography of the package/product.
Eligible cases will be handled according to our Return, Refund & Cancellation Policy.
Undelivered / Returned Orders
If an order cannot be delivered because of an incorrect address, repeated customer unavailability, or refusal of delivery without a valid reason, additional shipping charges may apply for re-dispatch.
This does not apply where the delivery failure is attributable to ROSAVALLE or our delivery arrangements.
Shipping Area
We currently deliver to serviceable locations within India.
Delivery availability may depend on the PIN code and our courier partners’ service network.
Contact Us
For shipping or delivery-related assistance, please contact:
ROSAVALLE Customer Care
Email: support@rosavalle.com
Phone: +91 9477806919
Website: www.rosavalle.com
Please include your Order Number when contacting us.
ROSAVALLE
Tea, with a story worth savouring.