Last Updated: 19th August, 2026
At ROSAVALLE, we value your trust and are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, contact us, or otherwise interact with ROSAVALLE.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Create an account
- Place an order
- Make a payment
- Subscribe to our newsletter or promotional communications
- Contact us through our website, email, telephone, or other communication channels
- Submit a product review, enquiry, or feedback
- Participate in promotions or offers
This information may include:
- Your name
- Email address
- Mobile number
- Billing and shipping address
- Order and purchase information
- Account information
- Communication preferences
- Reviews, feedback, and enquiries
Payment information may be processed directly by our authorised payment service providers. ROSAVALLE may not directly store complete card, UPI, banking, or other sensitive payment credentials where these are handled by the payment provider.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- Interaction with our website
We may use this information to operate our website, understand visitor behaviour, improve performance, prevent misuse, and enhance your shopping experience.
3. How We Use Your Information
We may use your personal information to:
- Process, confirm, and fulfil your orders
- Arrange shipping and delivery
- Provide order and delivery updates
- Process returns, refunds, or cancellations
- Respond to questions and customer-service requests
- Maintain your customer account
- Improve our products, website, and services
- Detect and prevent fraudulent or unauthorised activity
- Maintain transaction and business records
- Comply with applicable legal and regulatory requirements
- Send promotional information, offers, or product updates where you have chosen to receive them
Our goal is to use your information only for legitimate and relevant purposes connected with providing and improving the ROSAVALLE experience.
4. Orders, Payments and Delivery
When you purchase a product from ROSAVALLE, information necessary to complete your transaction may be shared with trusted service providers involved in processing your order.
These may include:
- Payment gateways
- Banks and payment processors
- Courier and logistics partners
- Technology and website service providers
- Customer-support providers
- Professional advisers or regulatory authorities where required
We share information only to the extent reasonably necessary for the relevant service.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website operate correctly and to improve your browsing and shopping experience.
Cookies may be used for purposes such as:
- Remembering products in your shopping cart
- Maintaining login sessions
- Remembering website preferences
- Understanding website traffic and performance
- Measuring the effectiveness of marketing campaigns
- Providing relevant website functionality
Where required, you may be given the option to manage your cookie preferences.
You may also control or delete cookies through your browser settings. However, disabling certain cookies may affect some website features.
6. Marketing Communications
If you choose to receive updates from ROSAVALLE, we may send you information about:
- New tea collections
- Special offers
- Seasonal promotions
- ROSAVALLE stories and journal content
- Product recommendations
- Other brand updates
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional messages relating to an order, payment, delivery, account, or customer-service request may still be sent when necessary.
7. How We Share Your Information
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business, including service providers that assist with:
- Website hosting and maintenance
- Payment processing
- Order fulfilment
- Shipping and logistics
- Email communications
- Customer support
- Website analytics
- Fraud prevention
- Professional, accounting, or legal services
We may also disclose information where required by applicable law, regulation, court order, or lawful request from a competent authority.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration, or loss.
However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.
Customers are also responsible for keeping their account passwords and login credentials confidential.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.
Information that is no longer required will be deleted, anonymised, or otherwise handled in accordance with applicable requirements.
10. Your Privacy Choices and Rights
Subject to applicable law, you may contact us regarding your personal information, including to:
- Request information about the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a concern or grievance regarding the handling of your personal information
To submit a privacy-related request, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
11. Third-Party Websites
Our website may contain links to external websites, social-media platforms, payment providers, or other third-party services.
ROSAVALLE is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our website and products are intended for general consumers and are not designed specifically to collect personal information from children.
If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter and take appropriate action.
13. Product Reviews and User Content
If you submit a product review, rating, testimonial, or other content, certain information such as your name or display name may appear publicly alongside the content.
Please avoid including sensitive or confidential personal information in publicly submitted reviews or comments.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services, or applicable requirements.
Any revised policy will be published on this page together with an updated Last Updated date.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:
ROSAVALLE
Legal Business Name: Rosavalle
Address: 87,Saradamoni road, Ashrampara, Siliguri,
Ward No. 14, SILGURI MUNICIPAL
CORPORATION, Darjeeling, West Bengal –
734001
Email: support@rosavalle.com
Phone: +91 9477806919
16. Grievance Redressal
If you have a complaint or concern regarding privacy, your personal information, or your experience with our website, you may contact our designated grievance contact:
Grievance Officer: Sulata Chakraborty
Email: support@rosavalle.com
Phone: +91 9477806919
Address: 87,Saradamoni road, Ashrampara, Siliguri,
Ward No. 14, SILGURI MUNICIPAL
CORPORATION, Darjeeling, West Bengal –
734001
We will endeavour to review and address legitimate concerns in accordance with applicable requirements.
ROSAVALLE
Tea, with a story worth savouring.