Last Updated: 19th August, 2026
Welcome to ROSAVALLE. By accessing or purchasing from www.rosavalle.com, you agree to the following Terms & Conditions.
1. About Us
ROSAVALLE is operated by:
Legal Business Name: Rosavalle
Address: 87,Saradamoni road, Ashrampara, Siliguri,
Ward No. 14, SILGURI MUNICIPAL
CORPORATION, Darjeeling, West Bengal –
734001
Email: support@rosavalle.com
Phone: +91 9477806919
2. Products
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.
Tea is a natural agricultural product, so colour, aroma, appearance and flavour may vary slightly between batches without affecting product quality.
3. Pricing
All prices displayed on our website are in Indian Rupees (INR) and include or exclude applicable taxes as stated during checkout.
Prices, offers and availability may change without prior notice.
In case of an obvious pricing or technical error, we reserve the right to cancel the affected order and refund any amount already paid.
4. Orders
An order is considered accepted after successful confirmation by ROSAVALLE.
We reserve the right to cancel or refuse an order due to reasons including:
- Product unavailability
- Incorrect pricing
- Payment failure
- Suspected fraudulent activity
- Incorrect delivery information
- Circumstances beyond our reasonable control
If a prepaid order is cancelled by us, the eligible amount will be refunded.
5. Payments
Payments may be accepted through Third Party Payment Gateway available on our website.
Customers must provide accurate billing and payment information.
ROSAVALLE will never ask you to share your OTP, UPI PIN, CVV, card PIN or banking password.
6. Shipping & Delivery
Orders will be shipped to the address provided during checkout.
Estimated delivery timelines are provided for guidance and may vary due to courier operations, location, weather, holidays or other circumstances beyond our reasonable control.
Please refer to our Shipping & Delivery Policy for complete details.
7. Cancellation, Returns & Refunds
As tea is a consumable food product, returns are generally not accepted for change of mind or personal taste preference.
However, customers may be eligible for a replacement or refund for genuine issues such as:
- Damaged products
- Wrong products
- Missing items
- Defective or spoiled products
- Expired products
- Damaged or compromised packaging
Please refer to our Return, Refund & Cancellation Policy for complete details.
8. Customer Responsibilities
You agree to provide accurate:
- Name
- Contact details
- Shipping address
- Billing information
- Order information
ROSAVALLE will not be responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.
You must not misuse our website, attempt unauthorised access, introduce harmful software, or use the website for unlawful activities.
9. Intellectual Property
The ROSAVALLE name, logo, website design, product photographs, packaging designs, text, graphics and other brand content are owned by or licensed to ROSAVALLE.
They may not be copied, reproduced or used commercially without prior written permission.
10. Website Availability
We aim to keep our website available and accurate but cannot guarantee uninterrupted or error-free operation.
We may temporarily modify, suspend or update parts of the website for maintenance, security or operational reasons.
11. Limitation of Liability
To the extent permitted by applicable law, ROSAVALLE will not be liable for indirect or consequential losses arising from website interruptions, third-party services, courier delays or circumstances beyond our reasonable control.
Nothing in these Terms limits any consumer right that cannot legally be excluded under Indian law.
12. Privacy
Your personal information will be handled according to our Privacy Policy.
Payment information processed directly by PhonePe, banks or other payment providers may also be governed by their respective privacy policies and terms.
13. Third-Party Services
Our website may use third-party services including payment gateways, courier companies, analytics services and other technology providers.
Their services may be subject to their own applicable terms and policies.
14. Changes to These Terms
ROSAVALLE may update these Terms & Conditions when necessary.
The latest version will always be published on this page together with the updated date.
15. Governing Law
These Terms shall be governed by the applicable laws of India.
Any dispute shall be subject to the remedies and jurisdiction available under applicable Indian law, including applicable consumer-protection laws.
16. Contact & Grievance
For questions, complaints or grievances, please contact:
ROSAVALLE Customer Care
Email: support@rosavalle.com
Phone: +91 9477806919
Grievance Officer: Mrs. Sulata Chakraborty
Email: support@rosavalle.com
Address: 87,Saradamoni road, Ashrampara, Siliguri,
Ward No. 14, SILGURI MUNICIPAL
CORPORATION, Darjeeling, West Bengal –
734001
ROSAVALLE
Tea, with a story worth savouring.